Privacy Policy

01 Data controller

The controller of personal data is LIGNUM d.o.o., Ivanovo Polje 17, 43500 Daruvar, Croatia. For any questions regarding the processing of your data, you may contact us at info@wisegrus.com.

02 What data we collect

We collect only the data necessary to provide our services and respond to your enquiries. Depending on how you use the site, this may include:

• Data you provide us yourself — your first name, surname, email address and the message you send us via the contact form.
• Technical data — data about your browser, operating system and how you use the site, collected via cookies.

Read more about cookies in our Cookie Policy.

03 Purpose and legal basis of processing

We process your data solely for clearly defined purposes: to respond to your enquiries, to fulfil contractual and legal obligations, and, with your consent, to improve the operation of the site and our communication.

The legal basis for processing is your consent, the performance of a contract, our legitimate interest or the fulfilment of a legal obligation, depending on the specific purpose of the processing.

04 Storage and security of data

All user data is strictly safeguarded and accessible only to employees who need it to perform their work. We apply appropriate technical and organisational measures to protect your data against unauthorised access, alteration or loss.

All employees of LIGNUM d.o.o. and our business partners are responsible for observing the principles of privacy protection.

05 Sharing of data

We do not sell your personal data, nor do we pass it to third parties for marketing purposes. We may share data only with carefully selected service providers who assist us in operating the site (for example, web analytics services), and only to the extent necessary to perform their service, or where required of us by law.

06 Retention period

We retain personal data only for as long as necessary to achieve the purpose for which it was collected, or as required by legal regulations. After that period, the data is securely deleted or anonymised.

07 Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the right at any time to:

• Access — request insight into the data we hold about you.
• Rectification — request the correction of inaccurate or incomplete data.
• Erasure — request the deletion of your data.
• Restriction and objection — restrict processing or object to it.
• Withdrawal of consent — withdraw a given consent at any time.

To exercise any of these rights, contact us at info@wisegrus.com. You also have the right to lodge a complaint with the supervisory authority — the Croatian Personal Data Protection Agency (AZOP).

08 Contact

If you have any questions about this statement or the way we handle your data, feel free to reach out — we'll be glad to help.